Frequently Asked Questions
Translation time is influenced by several factors, including the source language, the document length (calculated as up to 250 words per page), the quality of the scanned document, and whether clarification is required for spelling issues or missing details. For an accurate turnaround time, please share the document with us.
All customer documents are translated by skilled and experienced professionals specializing in the relevant language pair. A certificate of translation is provided along with the translated documents.
Once your order is placed, a certified translator reviews the documents and translates them into your chosen language. After the translation is completed, another team member handles the editing and quality assurance process. Finally, the translated documents are emailed directly to you.
Our pricing is based on a per-page rate, with each page consisting of 250 words, priced at £29.90. If a page exceeds 250 words, it will be charged as an additional page at the same rate. To check the word count, you can request a free quote through our quote section. There are no additional charges for certified translators, as this service is included with all of our translations.
We aim to deliver the highest quality translations, but occasionally there may be issues with the spelling of names, locations, or document clarity. If you encounter any such issues, simply reply to the email containing your translated document and specify the correction needed. We're more than happy to make adjustments. A representative will reach out to you for further details to ensure the necessary changes are made.
You can cancel your order before delivery by replying to the email containing your receipt. We provide a money back guarantee if your documents are rejected by any government office for any reason.
We use Stripe as our payment processor, which supports all major credit cards for your convenience. Whether you're using Visa, MasterCard, American Express, or Discover, you can easily complete your payment.
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